Last updated: April 2026
Travelway Limited ("Travelway", "we", "us", or "our") is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it in accordance with the New Zealand Privacy Act 2020.
Information we collect
We collect information that you provide directly to us, including when you make an enquiry, complete a booking, or contact us for support. This may include:
- Your name, email address, and phone number
- Your intended hire dates and pickup location
- Details of any additional drivers
- Payment information processed through our secure payment provider
- Any correspondence you send to us
We may also collect certain information automatically when you visit our website, such as your IP address, browser type, and pages visited. This information is used in aggregate form to help us understand how people use our site.
How we use your information
We use your personal information to:
- Process your booking and manage your hire
- Respond to enquiries and provide customer support
- Send booking confirmations, reminders, and relevant hire information
- Improve our services and website
- Meet our legal and regulatory obligations
We will not send you marketing emails unless you have opted in to receive them. You can unsubscribe at any time.
Third parties
We use a small number of trusted third-party services to operate our business, including payment processors and booking software. These providers are only given access to the information necessary to perform their services and are required to keep your data secure.
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.
Your rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Ask us to delete your information, subject to any legal obligations we may have to retain it
- Complain to the Office of the Privacy Commissioner if you believe we have breached your privacy rights
To exercise any of these rights, please contact us using the details below.
Data security
We take reasonable steps to protect your personal information from loss, unauthorised access, disclosure, or misuse. Our website uses HTTPS encryption and we limit access to personal data to staff who need it to perform their role.
No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.
Children
Our services are intended for adults aged 21 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
Contact us
If you have any questions about this policy or how we handle your personal information, please get in touch:
- Email: info@travelway.co.nz
- Phone: +64 274 767 067
- Address: 99c Laing Road, Papakura, Auckland 2580
You can also contact the Office of the Privacy Commissioner at privacy.org.nz if you have concerns we have not been able to resolve.